We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How Long Do I Have To Make A Return?
You have a maximum of 30 days from the delivery date to make a return.
Do I Have To Pay For Shipping When I Return Something?
You'll need to pay for shipping the return yourself(there will be no handling charge for returns).
Exchange Policy
If you are not satisfied with our product size, we can offer free product exchange.But you need to pay for the product shipping fee.
Can I cancel the order
It depends on the status of your order. Unfortunately, if your order has been processed and is waiting to be shipped, or has been shipped, we will not be able to cancel the order. Please note that we cannot cancel orders that have already been shipped. Therefore, please wait for the package to arrive, you can keep the package or contact us to refund the refund. Please do not refuse to ship, because undelivered packages will be destroyed by third-party logistics.
How do I make a return?
1.contact us on: support@chicmatchy.com
2.Select the item(s) you would like to return, indicate the reason, and submit.
3.Chicmatchy Customer service will give you a return address
3.Print the return label and securely tape it on the outside of your return package.
4.Call the post office to arrange a collection or drop off at your nearest post office.
Note: The company address is not the return address of the package,and the specific address will be sent by customer service email
Non-Returnable Items
1. Products that Worn, Damaged, Or Have The Tags Removed
2. bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and any other items for which return or exchange is noted as not being supported.
3. Free gifts cannot be returned or exchanged.
Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the email we provide even if you are using your own shipping.
2. Please make sure you don't include non-CHICMATCHY items by accident in your return package. We will not be responsible for sending back those items to you.
Refunds
1. Refunds will be processed within 7 days(working day) after we receive your package. The refund will be issued to your original payment account within 5 business days.
If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
2. The original shipping fee and insurance are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 90 days after your order was first placed.
Shipping Info
- Free Standard Shipping On Orders Over US$49
- Handling Time: 3-7business days
- Standard Shipping: : 10-20 Business Days
- Receiving Time = Handling Time + Shipping Time
We currently only support shipping to the following countries：United Kingdom, Australia, Canada, United States, Germany, Italy.
All product prices listed on the Services are exclusive of shipping charges, but includes local sales and use tax and other taxes or fees (where applicable)that you will not be charged at checkout.
| Country |
Shipping Options |
Order Amount |
Shipping Rates |
| US/CA/UK/AUS/DE/IT |
Standard Shipping(10-20 Business Days) |
$0.00-$48.99 |
$9.99 |
| US/CA/UK/AUS/DE/IT |
Standard Free Shipping(10-20 Business Days) |
$49.00 and up |
Free
|
