Cancel a paid order

Cancel a paid order:

It depends on the status of your order. Unfortunately, if your order has been processed and is waiting to be shipped, or has been shipped, we will not be able to cancel the order. Please note that we cannot cancel orders that have already been shipped. Therefore, please wait for the package to arrive, you can keep the package or contact us to refund the refund. Please do not refuse to ship, because undelivered packages will be destroyed by third-party logistics.

Note: If you have not received a response from our customer service team for a long time (24 hours on weekdays and 48 hours on weekends), please check the "spam" folder of your contact email. Your email server/provider may have incorrectly filtered our email.