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WHAT'S YOUR HEAD SIZE?

Everyone knows their shoe size. Hats? Not so much. But with a few quick measurements, you will know your hat size which, unlike your waist size, will stay the same for the rest of your life.

HOW TO MEASURE YOUR HEAD AND HAT SIZE USING STRING OR A MEASURING TAPE

This is the traditional way that you can use at home to find your hat size.

What You'll Need:

• String or ribbon
• Ruler
• Hat sizing chart
• Pen or marker
• Standard Measuring Tape

Step 1: Use a Piece of String to Measure Your Head

With the piece of string in your hands, wrap it around the back of your head just slightly above your ears or about 1/8 of an inch higher than your ear tip.

Pull the string around to meet at the center of your forehead just above your eyebrows. If you like your hat to sit a bit higher, you can pull the string around your head exactly to match how your hat rests on your head.

It's important that you don't pull the string too tight. Rather, the string should fit comfortably around your forehead so that it isn't too tight or loose. This should feel exactly the way you want your hat to feel as it rests on your head.

You can mark the distance where the string meets with a pen or marker.

Step 2: Measure the String with a Ruler

Once you have marked the point of circumference on the string, you can lay it flat and place a ruler underneath to find the circumference in inches. You will likely have to measure the size to the nearest 1/8 of an inch.

Step 3: Using a Measuring Tape 

If you have a measuring tape you can also wrap it around your head. To measure your head size correctly, wrap the tape snugly just above eyebrows and ears. Use our chart to convert the measurement to the correct hat size.

Step 4: Match the Circumference to the Hat Sizing Chart

 

Things to Keep in Mind

• Hat sizing is really based on your comfort level as well. If you prefer that a hat fits snugly for certain designs or you want a cap that fits slightly loose, you should account for that in your sizing. Your comfort matters most of all when picking the true hat size.
• In addition, there are other factors to consider, such as your hairstyle. A hat that is too tight can make your hair stick out in odd ways. Materials and brands can also fit differently. For example, wool and straw may not fit the same hat size.

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

How Long Do I Have To Make A Return?
You have a maximum of 30 days from the delivery date to make a return.

Do I Have To Pay For Shipping When I Return Something?
You'll need to pay for shipping the return yourself(there will be no handling charge for returns).

Exchange Policy
If you are not satisfied with our product size, we can offer free product exchange.But you need to pay for the product shipping fee.

Can I cancel the order
It depends on the status of your order. Unfortunately, if your order has been processed and is waiting to be shipped, or has been shipped, we will not be able to cancel the order. Please note that we cannot cancel orders that have already been shipped. Therefore, please wait for the package to arrive, you can keep the package or contact us to refund the refund. Please do not refuse to ship, because undelivered packages will be destroyed by third-party logistics.

How do I make a return?
1.contact us on: support@chicmatchy.com
2.Select the item(s) you would like to return, indicate the reason, and submit.
3.Chicmatchy Customer service will give you a return address
3.Print the return label and securely tape it on the outside of your return package.
4.Call the post office to arrange a collection or drop off at your nearest post office.
Note: The company address is not the return address of the package,and the specific address will be sent by customer service email

Non-Returnable Items
1. Products that Worn, Damaged, Or Have The Tags Removed
2. bodysuits, lingerie, underwear, jewelry, accessories, cosmetics, pet products, and any other items for which return or exchange is noted as not being supported.
3. Free gifts cannot be returned or exchanged.

Important Notice:
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the email we provide even if you are using your own shipping.
2. Please make sure you don't include non-CHICMATCHY items by accident in your return package. We will not be responsible for sending back those items to you.

Refunds
1. Refunds will be processed within 7 days(working day) after we receive your package. The refund will be issued to your original payment account within 5 business days.
If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
2. The original shipping fee and insurance are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 90 days after your order was first placed.

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