Chicmatchy is an online store created specifically for families. We offers a variety of family matching clothes: family matching outfits, family swimsuit, family T-shirt, family pajamas and mom&daughter dresses are usually in sizes from baby to adult. We hope that everyone in the family, whether a newborn baby or an elderly grandparent, can wear our clothes and enjoy the warmth of family.
After continuous improvement and measurement of the size of our products, we have conducted a lot of market research and data analysis to provide users with more suitable sizes.
We hope that every family can have a great Christmas in our family Christmas pajamas, wear the same style of family clothes during the holidays, and leave wonderful photos.
All of our family matching clothes enjoy a buy one get one free discount, we hope every family will like our products and feel satisfied with the price of our products.
How happy it is to wear the same clothes with your favorite family!
Address: 908 Zhenhua Times Square, 21 Heping Road, Qinghua Community, Longhua Street, Longhua District, Shenzhen.
Note: Affected by Covid-19, there will be some delay on the delivery.
Thank you for your understanding.
Just a reminder that shipping times are estimated, and might take longer during peak season or due to an incorrect address.
1. After the customer pays, we will use 3-15 working days to prepare the goods. For example, the Christmas shopping season requires more time to prepare goods.If the clothes you buy are sold out, our factory will make them for you immediately. Or you buy more clothes. This will take longer to stock up .The transportiseised according to the logistics of the customer's choice.
2. 2-3 days after our shipment, the customer's account information will have logistics information display. The sales season may delay the updating of logistics information due to delays in the flight of the logistics company.
3. If the customer has a request for the time of arrival of goods, please let us know by leaving a message or email. We will provide reasonable logistics advice to our customers.
Free Standard Shipping On Orders Over US$49
DHL Express Shipping: 3-5 Business Days
Standard Shipping: : 10-20 Business Days
Receiving Time = Processing Time + Shipping Time
We currently only support shipping to the following countries：Australia, France, United Kingdom, U.S. Outlying Islands, Canada, United States, Germany, Spain, New Zealand, Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, Greece, Greenland, Vatican City, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Ukraine, Åland Islands, Armenia, Belarus, Faroe Islands, Georgia, Gibraltar, Guadeloupe, Guernsey, Isle of Man, Jersey, Kosovo, Mayotte, Réunion, Svalbard & Jan Mayen, Turkey.
We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
1. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.
2. The Order’s Shipping Fee won’t be included in refunds. and you'll need to pay for shipping the return yourself(there will be no handling charge for returns).
1.contact us on: firstname.lastname@example.org
2.Select the item(s) you would like to return, indicate the reason, and submit.
3.Chicmatchy Customer service will give you a return address
3.Print the return label and securely tape it on the outside of your return package.
4.Call the post office to arrange a collection or drop off at your nearest post office.
Note: No returns and exchange made after 30 days from the purchase date will be accepted.
Note: The company address is not the return address of the package,and the specific address will be sent by customer service email
Can I still return items if they are worn, damaged, or have the tags removed?
1. You can only return items that are unworn, unwashed, undamaged, have the original tags attached and the original packaging.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, beauty,underwear,event&party supplies,DIY supplies ,pet supplies and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetic if the hygienic seal has been broken.
If your order includes promotions or discounts, the calculated price you've paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts
3. Items with non-returnable marks and free gifts cannot be returned.
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the email we provide even if you are using your own shipping.
2. Please make sure you don't include non-CHICMATCHY items by accident in your return package. We will not be responsible for sending back those items to you.
1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account, as per your request.
If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
2. The original shipping fee and insurance are non-refundable.
NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.