FAQ – Chicmatchy
25% Off On Order Over $200
FREE SHIPPING on orders of $249.00+
30 Days Return ! Shop Now
Tracking number with every order



1.What is your return policy?

We have high quality control standard to make sure all the products we ship are in perfect conditions. If you are not 100% satisfied with your purchase, You can return packages within 30 days after the purchase date.

Please log in My Orders and contact us email:support@chicmatchy.com . We will help you process a return and refund you for the amount of the items you have selected. More information, you can check our return policy.

2.Could I get the full refund if I return the order?

We will offer full refund on all items that have been returned. Coupon codes cannot be refunded as monetary value and will be deducted from the total amount of the refund.

And please note that customers are responsible for the return shipping fee.


3.Do I need to pay for the shipping fee back?

Yes, the customers need to pay the return shipping. We do not accept packages returned using C.O.D. (Cash on Delivery) service. Return shipping charges are non-refundable. And please return through your local post office to avoid tax.


4.When will I get the refund?

1. The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.

2. It normally takes 2-3 business day withdrawn to your PayPal/bank account at any time.

3. It normally takes 10-20 business days which depends on your financial institution for the refund to appear on your credit/debit card. Or 1-3 working days in PayPal (normally in 48 hours ), that depends on the original way you used.


5.Where is My confirmation email?

Our system updates the latest confirmation emails and logistics information in real time.Please check the "spam" list of your email. The confirmation email sent automatically by the system will be incorrectly placed in the "Spam" list by email.


6.How much does shipping cost?

Free Standard Shipping On Orders Over US$49
1. Standard Shipping(10-20 Business Days), $0-$49, Shipping Rates: 9.99
2. DHL Express Shipping(3-5 Business Days), Shipping Rates: 20.99

7.How Long Will It Take To Receive My Package?

Each orders are processed by hand which prevents errors and fits in our quality standards. This necessary step creates a processing time before we can ship out the orders. The timings are listed bellow:

Processing Time: 3-15 business days
DHL Express Shipping: 3-5 Business Days
Standard Shipping: : 10-20 Business Days
Receiving Time = Processing Time + Shipping Time


8.Why i have two different tracking number?

Occasionally, we need to send your order in two or more shipments. Because it can help you reduce risk of paying tax.Our shipping charge applies only to the first package shipped. There are no additional shipping charges for subsequent shipments for the same order.

9.What About Missing Packages?

On that rare occasion that your item goes missing or shows up late don't worry! All you need to do is to contact us here. We will reply within 24-48 hours. If for some reason we don't, just send us an email again. We pride ourselves on customer satisfactions and try to fix any issues as soon as possible.
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