Where is My confirmation email?
Our system updates the latest confirmation emails and logistics information in real time.
A confirmation email will be sent within 24 hours after payment is completed.
We recommend checking your Junk/Spam mail folder as well. :)
- Please fill in your email address when you place an order so you won't miss any update of your order.
- Please check the "spam" list of your email. The confirmation email sent automatically by the system will be incorrectly placed in the "Spam" list by email.
If you didn't receive the confirmation emails please contact our support team via E-mail：'support@chicmatchy.com' to resend you a new order confirmation email.
NOTE: If you don’t receive our Customer Service team’s response for an extended period of time (24 hours on weekdays, 48 hours on weekend), please check your Contact email’s Spam folder. Our emails may have been filtered incorrectly by your email server/provider.